Support Agent
Resolves tier-1 tickets end to end, escalates with full context the moment confidence drops.
NexoSync AI designs, builds and manages the AI agents and automations that take repetitive work off your team's desk — so it runs quietly, correctly, at 3 a.m. and at scale.
We cover the whole loop — from the model that makes the decision to the systems that carry it out — so automation actually finishes the job.
Custom LLM-powered agents that handle support, sales qualification and internal requests — with your data, your tone, your guardrails.
01 · agentsWe map your manual processes and rebuild them as reliable, monitored workflows — approvals, handoffs, follow-ups, the whole chain.
02 · workflowsYour CRM, ERP, helpdesk and spreadsheets, wired together and kept in sync — no more copy-pasting between tabs.
03 · integrationsExtract, classify and route invoices, contracts and forms automatically, with a human review step wherever confidence dips.
04 · pipelinesFor the tools with no API, we script the interface itself — reliable, supervised bots for the systems automation usually skips.
05 · RPAScheduled agents that pull, reconcile and summarize your numbers into a plain-language report waiting in your inbox each morning.
06 · reportingEvery agent ships with monitoring, a confidence threshold and a human escalation path — drag through the fleet to see what each one owns.
Watches every workflow, retries what fails and routes the exceptions a human should actually see.
Automation fails when it skips a stage. We don't — this is the sequence every engagement follows, from first call to handover.
We shadow the actual process — clicks, handoffs, exceptions and all — and document where time and accuracy are being lost.
We spec the automation: which steps are model decisions, which are deterministic logic, and where a human stays in the loop.
We build against your real data in a sandboxed environment and run it in shadow mode alongside your team before go-live.
We ship it, then watch it — logging, alerting and a monthly tuning pass so accuracy holds as your business changes.
Every automation ships with defined fallbacks for the cases the model gets wrong — not just the happy path.
Deployed in your cloud or ours, with encryption in transit and at rest, and no training on your data — ever.
Fixed-fee builds with a written spec before we start — no open-ended “AI project” that never ships.
Every plan includes monitoring and a monthly tuning session, because process drift is where automations quietly break.
Our invoice queue used to take two people most of a day. NexoSync's pipeline clears it before either of them logs on.
The support agent handles about 60% of tickets end to end now, and it actually hands off cleanly instead of trapping people in a loop.
What sold us was the shadow-mode testing. We saw exactly how it would perform before a single automation touched a live order.
Every plan is a real scope with a delivery date, not a retainer for "exploring AI." Pick a starting point — we'll size it precisely on the audit call.
One workflow, fully automated, for teams testing what AI automation can actually do.
An ongoing build-out — new automations shipped monthly as your operation grows.
For multi-department rollouts with compliance, security review and dedicated infrastructure.
Most single-workflow builds go from kickoff to live in 3–5 weeks, including a shadow-mode testing period before it touches production.
Every agent has a confidence threshold. Below it, the task routes to a human queue instead of guessing — you set where that line sits.
We build around what you already run — CRM, helpdesk, ERP, spreadsheets. Switching platforms is never a prerequisite for automating a process.
You do. Code, prompts and documentation are handed over in full, and Growth/Enterprise plans include the team to keep tuning it.
No. Your data is used only to run your automations. It is never used for model training, by us or by any underlying model provider we integrate with.
We'll look at one real process in your business and tell you, plainly, whether it's worth automating — no deck, no upsell.